{"id":144346,"date":"2019-10-07T17:36:09","date_gmt":"2019-10-07T15:36:09","guid":{"rendered":"https:\/\/sitz.ch\/service\/return\/"},"modified":"2025-01-06T18:42:39","modified_gmt":"2025-01-06T17:42:39","slug":"return","status":"publish","type":"page","link":"https:\/\/sitz.ch\/en\/service\/return\/","title":{"rendered":"Return"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"144346\" class=\"elementor elementor-144346 elementor-111\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-99cc804 e-flex e-con-boxed e-con e-parent\" data-id=\"99cc804\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1664635 elementor-widget elementor-widget-text-editor\" data-id=\"1664635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ErgoPoint GmbH does not offer a general return policy.<br \/>Exceptions must be agreed upon with customer service, and the points listed below must be followed. If you have received incorrect or defective goods, our customer service is happy to assist you. Please contact our customer service in any case before initiating a return. After a positive review by our customer service, a return of the goods may proceed. We are always committed to helping you quickly and efficiently to ensure the highest customer satisfaction.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdd09c elementor-widget elementor-widget-heading\" data-id=\"6fdd09c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4e616 elementor-widget elementor-widget-text-editor\" data-id=\"cd4e616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please understand that we cannot always accept returns for items. The conditions for a return are as follows:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a961b3 elementor-widget elementor-widget-n-accordion\" data-id=\"3a961b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6140\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6140\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Limited return policy <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6140\" class=\"elementor-element elementor-element-1e76b9d e-con-full e-flex e-con e-child\" data-id=\"1e76b9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2428180 elementor-widget elementor-widget-text-editor\" data-id=\"2428180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Product is in opened or damaged original packaging<\/li>\n<li>Product is unused and shows no signs of wear<\/li>\n<li>Included accessories are completely present<\/li>\n<li>Receipt of the product is no more than 14 days ago<\/li>\n<\/ul>\n<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-primary-font-family ), Sans-serif; font-size: var( --e-global-typography-primary-font-size ); font-weight: var( --e-global-typography-primary-font-weight ); text-align: var(--text-align);\">The refund corresponds to a maximum of the purchase price minus a deduction, which is determined by our customer service. The deduction is generally 30%, but at least CHF 40.-.<\/span><\/p>\n<p>The return of the goods, including the delivery note\/RMA slip, must only be made to the address specified by customer service. It is carried out at the customer&#8217;s cost and risk \u2013 sitz.ch recommends shipping via registered mail. Personal drop-off at our showroom is possible. Upon request, we are happy to arrange a chargeable collection for you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6141\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6141\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> No return policy <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6141\" class=\"elementor-element elementor-element-2d8fd22 e-con-full e-flex e-con e-child\" data-id=\"2d8fd22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1fa8f5 elementor-widget elementor-widget-text-editor\" data-id=\"a1fa8f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Used products<\/li>\n<li>Defective products<\/li>\n<li>Products without original packaging<\/li>\n<li>Missing supplied accessories<\/li>\n<li>Opened consumables<\/li>\n<li>Return period expired<\/li>\n<li>Smoker household<\/li>\n<li>Not discussed with customer service or rejected by them<\/li>\n<\/ul>\n<p>The return of the goods, including the delivery note\/RMA slip, must be made exclusively to the address provided by customer service. It is at the customer&#8217;s cost and risk \u2013 sitz.ch recommends shipping via registered mail. Personal drop-off at our showroom is possible. Upon request, we can gladly organize a paid pick-up for you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6142\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6142\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> When will return shipping costs be covered by ErgoPoint <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6142\" class=\"elementor-element elementor-element-cc79fe8 e-con-full e-flex e-con e-child\" data-id=\"cc79fe8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72a6d43 elementor-widget elementor-widget-text-editor\" data-id=\"72a6d43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Receipt of a different or unordered item (Wrong delivery)<\/li>\n<li>Receipt of a defective item (DOA)<\/li>\n<li>Receipt of an incomplete item<\/li>\n<li>Incorrect item descriptions in the online shop (Misdescription)<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb7f6ae elementor-widget elementor-widget-heading\" data-id=\"cb7f6ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transport damage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b6dc1a elementor-widget elementor-widget-text-editor\" data-id=\"6b6dc1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please check the delivered or collected goods immediately for accuracy, completeness, and intactness. Damage to the delivered goods must be reported both to the executing transport company and to ErgoPoint GmbH immediately, but no later than within 5 calendar days after delivery.<\/p>\r\n<p>If you receive goods that were damaged during transport, please follow these steps:<\/p>\r\n<ol>\r\n<li>Take photos of the damaged area and the packaging and forward them to <a href=\"mailto:info@sitz.ch\" target=\"_new\">info@sitz.ch<\/a>.<\/li>\r\n<li>Provide us with your order number.<\/li>\r\n<li>Keep all parts of the original packaging.<\/li>\r\n<li>Check the delivery documents to see which transport company executed the delivery, and have the delivery note or guarantee receipt included with the delivery ready.<\/li>\r\n<li>If the transport was carried out by the postal service, report the damage at the post office no later than 5 calendar days after the delivery of the goods.<\/li>\r\n<li>Contact the transport company that executed the delivery directly:\r\n<ul>\r\n<li>Swiss Post \/ Post Logistics: <a href=\"mailto:kundendienst@post.ch\" target=\"_new\">kundendienst@post.ch<\/a> or Tel.: 0848 888 888<\/li>\r\n<li>DHL: <a href=\"mailto:webcust@dhl.com\" target=\"_new\">webcust@dhl.com<\/a> or Tel.: 0848 711 711<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p><br><\/p><p>At ErgoPoint, we always strive to ensure that all our products arrive in perfect condition for you and are available should any inconveniences arise. Your satisfaction is our top priority.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e171e88 elementor-widget elementor-widget-heading\" data-id=\"e171e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wrong goods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad2e50 elementor-widget elementor-widget-text-editor\" data-id=\"0ad2e50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn exceptional cases, it may happen that you accidentally receive the wrong item. Please first double-check to ensure that the delivered goods truly do not match what you originally ordered. If you are certain that you have received an incorrect item, please contact us immediately. We are here to resolve any inconveniences quickly and efficiently, ensuring that you receive exactly what you ordered.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ErgoPoint GmbH does not offer a general return policy.Exceptions must be agreed upon with customer service, and the points listed below must be followed. If you have received incorrect or defective goods, our customer service is happy to assist you. Please contact our customer service in any case before initiating a return. After a positive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":144336,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-144346","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/pages\/144346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/comments?post=144346"}],"version-history":[{"count":1,"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/pages\/144346\/revisions"}],"predecessor-version":[{"id":144347,"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/pages\/144346\/revisions\/144347"}],"up":[{"embeddable":true,"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/pages\/144336"}],"wp:attachment":[{"href":"https:\/\/sitz.ch\/en\/wp-json\/wp\/v2\/media?parent=144346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}