How long is my product under warranty?
We offer at least a 2-year warranty on all products. The warranty period varies depending on the product. The original warranty with all necessary information is included with the product. The delivery note serves as the warranty certificate – the warranty period begins at the time of delivery.
Can I speed up the payment process with advance payment if I provide proof of payment immediately?
An order with advance payment is triggered once the payment is recorded in our system. This process cannot be sped up.
I placed an order with advance payment, haven’t paid yet, and want to exchange the item.
Unfortunately, we cannot modify orders after they have been placed or exchange items. However, if you haven’t made a payment yet, we can cancel the order so you can place a new order for the desired item.
Why am I not receiving any emails from sitz.ch?
Check folders like “Promotions,” spam, or junk email in your email account. With many email providers, you can ensure future emails land in the correct folder by moving the message to the inbox once or by adding the sender’s email address to a “safe mailing list.”
I haven’t received my delivery yet, what can I do?
The status of your order is displayed in your customer account. Status “Payment pending” means the payment has not yet been recorded. Please check if the payment was executed correctly. Status “In processing” means the order has been sent to the supplier. We are happy to clarify the delivery date with the supplier through customer service for you.
How long is the delivery time?
Products available from stock are usually delivered within 1-2 working days after the payment is received.
I ordered multiple items. Why didn’t everything come in one package?
Depending on the availability of items, there may be partial deliveries.
Can I shop directly in a showroom?
Yes, you can visit our showroom in Zürich-Oerlikon and purchase in-stock products. Our team on site is happy to assist you with your order.
What if I’m not at home? Will the delivery be brought into my apartment?
We will not leave the delivery at your door. We deliver to the curbside, and with large appliances, delivery is usually announced in advance.
Is it possible to choose the delivery date for large appliances?
For large appliances, a phone appointment is usually scheduled. Desired dates are accommodated if possible.
I can no longer log into my customer account. What can I do?
To receive a new password, click on “Forgot password” in the “My Account” section. Enter the email address associated with your account. You will promptly receive an email with a link to change your password.
Can I change my address and user data myself?
Addresses can be changed under “My Account.” Important: Once the order is placed and you want to change an address afterward, please contact customer service.
Can I cancel my order online?
An order can only be canceled by our customer service.