Delivery time
All orders received by 4 PM (Monday to Friday) are shipped on the same day and usually arrive at the delivery address by the next business morning. For business customers, we deliver only from Monday to Friday. For private customers, delivery can also be made on Saturday, depending on the region.
Delivery costs
Shipping an order to your home or a specified delivery address is free for orders valued at CHF 350 or more. For orders under CHF 350, a shipping fee of CHF 12 is applied. There are no delivery charges for pick-up. Assemblies, consultation, or returns of old products or packaging materials are not included.
Delivery abroad
We only deliver to Switzerland and Liechtenstein.
Delivery of heavy products
For heavy products, we will contact you after the order is placed to transport your products to the desired location.
Transport damage
Please inspect the package carefully upon receipt and report any potential damages to us immediately.
Pickup
All ordered products can be picked up from us in Zurich-Oerlikon regardless of size and weight. For orders that have already been paid for, we require a valid ID for security reasons. Please make sure your vehicle is large enough to transport the products. You can find the location of our store and the opening hours here.
Installation/Assembly
Need help with the setup? See here.
Depositing of packages
In case of absence, packages from DHL are taken back and delivered the next day. You will receive a pickup slip from the post office in your mailbox. If you have any questions, you can also contact the post office directly by phone or email (Tel. 0848 888 888, Mail kundendienst@post.ch).