ErgoPoint GmbH does not offer a general return policy.
Exceptions must be agreed upon with customer service, and the points listed below must be followed. If you have received incorrect or defective goods, our customer service is happy to assist you. Please contact our customer service in any case before initiating a return. After a positive review by our customer service, a return of the goods may proceed. We are always committed to helping you quickly and efficiently to ensure the highest customer satisfaction.
Return Policy
Please understand that we cannot always accept returns for items. The conditions for a return are as follows:
Limited return policy
- Product is in opened or damaged original packaging
- Product is unused and shows no signs of wear
- Included accessories are completely present
- Receipt of the product is no more than 14 days ago
The refund corresponds to a maximum of the purchase price minus a deduction, which is determined by our customer service. The deduction is generally 30%, but at least CHF 40.-.
The return of the goods, including the delivery note/RMA slip, must only be made to the address specified by customer service. It is carried out at the customer’s cost and risk – sitz.ch recommends shipping via registered mail. Personal drop-off at our showroom is possible. Upon request, we are happy to arrange a chargeable collection for you.
No return policy
- Used products
- Defective products
- Products without original packaging
- Missing supplied accessories
- Opened consumables
- Return period expired
- Smoker household
- Not discussed with customer service or rejected by them
The return of the goods, including the delivery note/RMA slip, must be made exclusively to the address provided by customer service. It is at the customer’s cost and risk – sitz.ch recommends shipping via registered mail. Personal drop-off at our showroom is possible. Upon request, we can gladly organize a paid pick-up for you.
When will return shipping costs be covered by ErgoPoint
- Receipt of a different or unordered item (Wrong delivery)
- Receipt of a defective item (DOA)
- Receipt of an incomplete item
- Incorrect item descriptions in the online shop (Misdescription)
Transport damage
Please check the delivered or collected goods immediately for accuracy, completeness, and intactness. Damage to the delivered goods must be reported both to the executing transport company and to ErgoPoint GmbH immediately, but no later than within 5 calendar days after delivery.
If you receive goods that were damaged during transport, please follow these steps:
- Take photos of the damaged area and the packaging and forward them to info@sitz.ch.
- Provide us with your order number.
- Keep all parts of the original packaging.
- Check the delivery documents to see which transport company executed the delivery, and have the delivery note or guarantee receipt included with the delivery ready.
- If the transport was carried out by the postal service, report the damage at the post office no later than 5 calendar days after the delivery of the goods.
- Contact the transport company that executed the delivery directly:
- Swiss Post / Post Logistics: kundendienst@post.ch or Tel.: 0848 888 888
- DHL: webcust@dhl.com or Tel.: 0848 711 711
At ErgoPoint, we always strive to ensure that all our products arrive in perfect condition for you and are available should any inconveniences arise. Your satisfaction is our top priority.