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Warranty

2 to 10 years warranty

We guarantee a minimum of two to ten years warranty on all items purchased from us (see list below). Services, gift cards, clearance items, and consumables are excluded. The two-year warranty period always starts with delivery. So, in case of delivery delays, this does not affect the warranty in any way.

Warranty Terms

The general warranty terms can be found in the terms and conditions. Please note that not every defect during the warranty period is automatically a warranty case. In cases of fall, impact, moisture, or wear and tear damage, the warranty claim is usually rejected by all manufacturers. Additionally, certain accessories, such as wear and tear parts, are not covered by the warranty.

Warranty process

If a product is defective and it is a warranty case, please contact us.

Warranty certificate

The invoice or receipt also serves as the warranty certificate. Therefore, we kindly ask you to keep it safely. If the warranty certificate is lost, you can reprint it from your customer account. If you do not have a customer account, please contact us.

Warranty extension

For a wide range of products, we offer the option to extend the warranty. This allows you to extend the warranty period by 2 or 5 years. You can add the desired option to the product directly at the time of purchase under the tab “Warranty Additional Service.”

Warranty by Brand

Adatto 2 years Aeris 3 years Anatom 5 years Backapp 5 years BakkerElkhuizen 2 years Bma Ergonomics 10 years Contour 2 years Dataflex 2 years Elsa 2 years ErgoPoint 2-5 years depending on the product Ergoflow 2 years Evoluent 2 years Fitform Wellco 5 years Flokk 5-10 years depending on the product Freisitz 2 years Giroflex 2 years gas spring/rollers / 5 years construction Girsberger 3 years Hag 10 years Haider Bioswing 5 years Handshoemouse 2 years Höganäs 5 years Imak 2 years Kondator 2 years Kybun 2 years Limbiclife 2 years Malmstolen 5 years Mousetrapper 2 years Officeplus 2 years Ongo 3 years Profim 2 years RH 5 years Rollermouse 2 years Rovo 5 years Socre 2 upholstery / metal parts 5 years / gas spring lifetime Sedus 2 years Strässle 2 years / thereafter every year minus 10% Tempur 3 years Thergofit 2 years Varier 3 years

Confirm product selection

To ensure that your selection exactly matches your preferences, we ask you to review it once more:

  • Color
  • Material
  • With or without cover
  • With or without cushion
  • Size and dimensions
  • Version

 

These products cannot be altered or returned after purchase.

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